Rolt Pensions Interactive Voice Response Script

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR is the first thing people hear when they call a company. Its function is to efficiently guide the caller to the appropriate information or department. Keep in mind that an effective phone menu script is something that callers HEAR. 

An IVR plays a crucial role in providing a personalised customer experience. And if there is one tip you need to remember when voicing, think about how your caller will feel while listening to the message.